legislation or regulations, specifying the rights, entitlements and responsibilities of patients, health professionals and health care institutions; medical and other professional, codes, patients' charters and similar instruments, drawn up in the light of agreed common understandings between the representatives of citizens, pati ents, health professionals and policy-makers, and periodically revised in response to changing circumstances; networking between and among patient and health care provider groups, recognizing the distinction between citizen and user participation; govemment support for the establishment and effective running of non-govermnental organization (NGOs) in the field of patients' rights; national colloquia and conferences to bring the parties together to create and promote a share sense of understanding; involvement of the media in informing the public, stimulating constructive debate and sustaining awareness of the rights and responsibilities of patients and users and their representative organs; better training in communication and advocacy skills for health professionals as well as for patient and other user groups, in order to further the development of a proper understanding of the perspective and role of all parties; promotion of research to evaluate and document the effectiveness of legal and other provisions and the various initiatives taken in the diverse contexts of the different countries. stupsertod stup5site